Insight..

How to improve the image of your IT department ...

Sometimes the stereotypical image of the IT department keeps you from getting the job done. There are some basic rules that all IT departments should follow in order to avoid this potential barrier.

 

Demonstrate that you're human beings

The most common mistake made by IT departments is that they forget that the majority of their work is customer-service based. This means that there is a great deal of human interaction required and you must learn to deal with other people.

Communicate and educate

Communication is something that is important throughout the entire organisation, but it may be most important between users and the IT department. By keeping open lanes of communication with users you can show that your department is accessible and easy to get in touch with. This will improve your image within the organistion as well as increase efficiency as users will be more comfortable coming to you with issues early, rather than waiting until a major problem develops.

Be personable and avoid jargon

Finally, the simplest thing you can do to improve you IT department's image is to just be personable. If you are friendly and patient with users, then they will give you the same courtesy. The "golden rule" applies well here and it is important to remember that if you are rude and short with users they are unlikely to listen to your suggestions which could lead to the frustration of fixing the same problem over and over again.

Services..

I.T. Improvement & Planning

Our Improvement and Planning service is where it all starts. In a new engagement, our task is to initially assess the current environment and to paint a clear picture of the client's business goals in order to accurately determine where the information technology gaps are and what challenges the client is facing.

 

Although strategic planning and improvement can be achieved via a temporary engagement, we firmly believe that this should be an ongoing, fluid process that can adapt and change as the needs of our client do so. We are able to facilitate the entire process to ensure that objectives are met and reported on for maximum transparencey.

 

Ultimately, the goal of the Improvement and Planning process is to provide our client with a sustainable competitive advantage over time.

 

  1. IT systems assessment and GAP analysis
  2. Strategic planning
  3. Project management & Improvement programs
  4. Information system process assessment
  5. Disaster planning and compliance

I.T. Systems Management & Support

All businesses, small and large, require some form of computer system to function. Traditionally, such computer systems are located and managed on-site by technical staff or in more recent times, located in the cloud, where the basic equipment is maintained by the cloud service provider.

 

Facilitate Technology's IT System Management & Support service aims to drive down the cost of operating and maintaining your IT infrastructure, whether it be on-premis or in the cloud. Our staff can either complement your existing team or provide a complete solution as an alternative to an in-house technical department.

 

All support and maintenance agreements are fixed cost, to ensure that our clients are completely comfortable with our service.

 

  1. Fixed cost help desk
  2. Fixed cost administration and maintenance
  3. Disaster recovery management
  4. Vendor coordination
  5. Cloud broker service

I.T. Human Resources

The most important component of the information technology function is the human element. One thing that distinguishes the IT industry from others, is the frequency of change and improvement; therefore an effective IT department requires a continuous focus on up-skilling to ensure it remains effective as a means of competitive advantage.

 

Facilitate Technology can offer the equivalent of full time, part time and temporary staff to fill positions based on our client's unique requirements. We also offer mentoring and coaching service for existing staff in a range of technical and managerial roles, in order to build skill sets and enhance overall effectiveness.

 

  1. Virtual CIO
  2. Temporary staff
  3. Training and development
  4. Mentoring and coaching services